All orders are shipped within 3 business days from when the order is placed. Orders placed over the weekend will ship the following business day. We ship all orders via USPS. Multiple orders will be processed in the order in which they were received. Please note that we do not process “rush” or “overnight” orders any faster than any others, so please plan accordingly when choosing your shipping method.
Once your order has shipped, you should receive a message via email with your tracking number which will provide an estimated arrival date.
Please email firstname.lastname@example.org if there are any issues with the product you received and we are more than happy to assist you.
If you are still wanting to return your unopened product and it is within 7 days of receiving it, please see our Returns Process below.
No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**
1) Email us at email@example.com
2) Once you have shipped your product back to us – please also email the tracking number to firstname.lastname@example.org so we can keep an eye out for it.
3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.
*If you have any questions regarding our return policy please email email@example.com.*
Prior to contacting us about the status of the refund, we ask that you do the following:
- Double check your bank or credit card account.
- Contact bank or your credit card company as it takes several days for a processed credit to be posted to your account. If you have taken the above steps and still do not have the desired result, please email firstname.lastname@example.org.